Retail and Customer Service

About retail and customer service

Our social enterprises provide the people we support with valuable opportunities to develop skills and gain experience in a functioning business. Our public cafés and shops serve as learning environments where individuals can practice customer service skills with the public, or work within the business delivery team to prepare orders, manage stock, and maintain a clean, tidy, and customer-ready venue.

These roles cater to a range of needs, from building confidence in a safe and supported environment to offering learning opportunities that serve as stepping stones to voluntary or paid roles elsewhere. Participants gain hands-on experience in a real-world setting, which helps them develop practical skills and self-assurance.

For those interested in formal accreditation, we offer the opportunity to pursue qualifications in Customer Service. Everyone in this programme is encouraged to challenge themselves by learning new skills and undertaking a variety of tasks in retail and hospitality settings. This comprehensive approach ensures that participants are well-prepared for future employment opportunities and personal growth.